Privacy Policy

This Privacy Policy explains what information Gold Rummy collects, how we use it, and the choices you have. By using the platform, you consent to the practices described here.

1. Information we collect

• Account details: name, mobile number, email, and date of birth used to verify eligibility.
• KYC documents: government-issued ID and bank or UPI details, collected before withdrawals as required by law.
• Transaction data: deposits, withdrawals, and in-game activity needed to operate your account.
• Device and usage data: app version, device type, IP address, and gameplay logs, collected automatically.

2. How we use your information

• To create and manage your account and process payments.
• To verify your identity and age, and to enforce state-level eligibility restrictions.
• To detect fraud, collusion, and multi-accounting.
• To provide customer support and respond to grievances.
• To send service updates, and, where you have opted in, promotional communication.

3. Cookies and similar technologies

Our website uses cookies and local storage to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

4. How we share information

We share information only where necessary: with payment processors to complete deposits and withdrawals, with identity verification partners to complete KYC, and with regulators or law enforcement where required by law. We do not sell your personal data to third parties.

5. Data security

Personal and payment data is encrypted in transit and at rest. Access to sensitive data is restricted to authorised personnel, and our payment partners are PCI-DSS compliant.

6. Data retention

We retain account and transaction data for as long as your account is active and for the period required by applicable financial and tax regulations afterward, then delete or anonymise it.

7. Your rights

You may request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request account deletion, subject to regulatory record-keeping requirements. Send requests to support@goldrummy.pages.dev.

8. Children's privacy

Gold Rummy is restricted to users 18 years and older. We do not knowingly collect data from anyone under 18, and we close any account found to belong to a minor.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be communicated in-app or by email before they take effect.

10. Contact

For privacy questions or requests, email support@goldrummy.pages.dev or reach our grievance officer through the Contact page.